Service Ticket System
The problem. The research cores I support ran service requests through Crow Canyon NITRO — capable software, but difficult for staff to use day to day.
What I built. A replacement ticket system with a familiar online‑shopping style interface, so staff can submit a request and follow it from start to finish in one place.
The result. Requests, turnaround times, and service‑quality data now live in one place — and feed the service‑metrics reporting that goes into our NIH grant renewals.
More about the work
The system is designed around how core staff already think: browse services like a catalog, add what you need to a request, and track its status the way you’d track a package. The system captures service content, turnaround time, and quality for service‑metrics reports submitted to NIH.